Privacy Policy

When you make a reservation we collect the information needed to create a booking with the airline: full name, date of birth (derived from passenger category), email address, phone number, and passenger type (adult / child / infant). Card details are entered directly into Stripe; we never see or store your full card number.

We also collect basic technical data automatically — IP address, browser, device, approximate country (used to pre-fill the departure airport) — and a small set of essential cookies to keep your session.

We use your data only to deliver the service you asked for: creating the reservation with the airline through our booking provider, sending you the PDF confirmation, providing 24/7 support, processing payments and refunds via Stripe, and meeting legal and accounting obligations.

We do not sell your data and we do not use it for advertising profiling.

Bookings and confirmation emails are processed on infrastructure hosted in the European Union. Payments are processed by Stripe (Ireland) and Stripe's worldwide network of sub-processors. The flight reservation itself is created with the global airline distribution system through our booking provider.

We share your booking details with: the airline operating the flight (mandatory to create the reservation), our booking provider (creates the PNR on our behalf), Stripe (processes the payment), and Resend (delivers the confirmation email). Each acts as a separate data processor under contract.

We may disclose data to public authorities if we are legally required to do so.

We use only essential cookies — they keep your language preference and session active. No analytics or advertising cookies are loaded by default.

You can ask us at any time to access, correct, delete, or export your personal data, and you can object to or restrict its processing. To exercise any of these rights, write to support@visaticket.com — we reply within 30 days.

You also have the right to lodge a complaint with your local data-protection authority.

Reservation records are kept for as long as required by airline rules and accounting law (typically up to 10 years for invoices). Support emails are kept for 24 months. We delete data sooner when you ask us to and no legal obligation prevents it.

If we update this policy in a material way, we will revise the date at the top and, where relevant, notify you by email before the change takes effect.

Questions about your data: support@visaticket.com.